.rsc-shell{--red:#d91f26;--ink:#101216;--muted:#747982;--line:#e7e8eb;--soft:#f7f7f8;direction:rtl;font-family:inherit;color:var(--ink);max-width:1120px;margin:0 auto;padding:18px 12px}.rsc-shell *{box-sizing:border-box}.rsc-min-hero{padding:54px 8px 42px;border-bottom:1px solid var(--line)}.rsc-min-kicker{display:block;color:var(--red);font-size:11px;letter-spacing:2px;margin-bottom:10px}.rsc-min-hero h2{font-size:42px;line-height:1.35;margin:0 0 14px;font-weight:800}.rsc-min-hero p{font-size:17px;line-height:2;color:var(--muted);max-width:760px;margin:0}.rsc-min-actions{display:flex;gap:10px;margin-top:24px;flex-wrap:wrap}.rsc-min-primary,.rsc-min-secondary,.rsc-primary,.rsc-secondary{font:inherit;border-radius:12px;padding:12px 18px;cursor:pointer;font-weight:800}.rsc-min-primary,.rsc-primary{background:var(--ink);color:#fff;border:1px solid var(--ink)}.rsc-min-secondary,.rsc-secondary{background:#fff;color:var(--ink);border:1px solid var(--line)}.rsc-min-nav{display:flex;gap:22px;border-bottom:1px solid var(--line);margin-bottom:28px}.rsc-min-nav button{appearance:none;background:none;border:0;padding:18px 0;font:inherit;color:var(--muted);cursor:pointer;position:relative}.rsc-min-nav button.is-active{color:var(--ink);font-weight:800}.rsc-min-nav button.is-active:after{content:"";position:absolute;right:0;left:0;bottom:-1px;height:2px;background:var(--red)}.rsc-tab-panel{display:none}.rsc-tab-panel.is-active{display:block}.rsc-min-panel{padding:10px 0 36px}.rsc-min-panel-head{margin-bottom:24px}.rsc-min-panel-head span{display:block;color:var(--red);font-size:12px;font-weight:800;margin-bottom:6px}.rsc-min-panel-head h3{font-size:28px;margin:0 0 8px}.rsc-min-panel-head p{margin:0;color:var(--muted);line-height:1.9}.rsc-service-row{display:flex;flex-wrap:wrap;gap:9px;margin-bottom:24px}.rsc-service-option{position:relative;cursor:pointer}.rsc-service-option input{position:absolute;opacity:0}.rsc-service-option span{display:block!important;border:1px solid var(--line);border-radius:999px;padding:10px 14px;font-weight:700;font-size:13px;background:#fff}.rsc-service-option:has(input:checked) span{background:var(--ink);color:#fff;border-color:var(--ink)}.rsc-min-guide{border-right:3px solid var(--red);background:#fbfbfc;padding:12px 14px;margin-bottom:20px}.rsc-min-guide strong{display:block;margin-bottom:4px}.rsc-min-guide p{margin:0;color:var(--muted);line-height:1.8}.rsc-min-fields{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.rsc-form label span,.rsc-track-form label span{display:block;font-size:13px;font-weight:800;margin-bottom:7px}.rsc-form input,.rsc-form select,.rsc-form textarea,.rsc-track-form input,.rsc-reply-form textarea{width:100%;border:1px solid #dfe1e5;border-radius:12px;background:#fff;padding:13px 14px;font:inherit;outline:none}.rsc-form input:focus,.rsc-form select:focus,.rsc-form textarea:focus,.rsc-track-form input:focus,.rsc-reply-form textarea:focus{border-color:var(--ink);box-shadow:0 0 0 3px rgba(16,18,22,.05)}.rsc-min-description{display:block;margin-top:14px}.rsc-min-upload{display:flex!important;align-items:center;gap:10px;border:1px dashed #cfd2d7;border-radius:12px;padding:14px;margin-top:14px;cursor:pointer}.rsc-min-upload input{position:absolute;opacity:0;pointer-events:none}.rsc-min-upload span{margin:0!important}.rsc-min-upload small{color:var(--muted)}.rsc-min-submit{display:flex;align-items:center;gap:14px;margin-top:20px}.rsc-form-status.err{color:#b42318}.rsc-form-status.ok{color:#16803a}.rsc-success{padding:36px 0}.rsc-success-line{width:48px;height:3px;background:var(--red);margin-bottom:18px}.rsc-success span{color:#16803a;font-weight:800}.rsc-success h3{font-size:44px;direction:ltr;margin:8px 0}.rsc-success p{color:var(--muted)}.rsc-success-actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:18px}.rsc-track-form{display:grid;grid-template-columns:1fr 1fr auto;gap:12px;align-items:end}.rsc-ticket-view{margin-top:24px}.rsc-ticket-summary{display:grid;grid-template-columns:repeat(4,1fr);gap:0;border-top:1px solid var(--line);border-bottom:1px solid var(--line)}.rsc-ticket-summary>div{padding:14px 12px;border-left:1px solid var(--line)}.rsc-ticket-summary>div:last-child{border-left:0}.rsc-ticket-summary span{display:block;color:var(--muted);font-size:12px}.rsc-status-pill{display:inline-block!important;padding:4px 8px;border-radius:999px;background:#fff3cd;color:#7a5a00}.rsc-ticket-timeline{display:grid;grid-template-columns:repeat(5,1fr);gap:8px;margin:22px 0}.rsc-ticket-timeline div{position:relative;padding-top:18px;text-align:center;font-size:11px;color:#9aa0a7}.rsc-ticket-timeline div:before{content:"";position:absolute;top:4px;right:0;left:0;height:3px;background:#e8e9ec}.rsc-ticket-timeline div.is-done{color:var(--ink);font-weight:700}.rsc-ticket-timeline div.is-done:before{background:var(--red)}.rsc-conversation{display:flex;flex-direction:column;gap:10px}.rsc-msg{max-width:78%;padding:12px 14px;border-radius:14px;background:#f6f7f8}.rsc-msg.staff{margin-left:auto;background:#fff6f6}.rsc-msg.customer{margin-right:auto}.rsc-msg-head{display:flex;justify-content:space-between;gap:12px;margin-bottom:5px}.rsc-msg-head small{color:var(--muted)}.rsc-msg p{margin:0;line-height:1.8;white-space:pre-wrap}.rsc-reply-form{margin-top:18px;padding-top:18px;border-top:1px solid var(--line)}.rsc-reply-form textarea{min-height:100px;margin-bottom:10px}.rsc-help-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:14px}.rsc-help-card{padding:20px;border-top:1px solid var(--line)}.rsc-help-icon{display:none}.rsc-help-card h4{margin:0 0 8px}.rsc-help-card p{margin:0;color:var(--muted);line-height:1.9}.rsc-empty,.rsc-error{padding:14px 0;color:var(--muted)}.rsc-error{color:#b42318}@media(max-width:720px){.rsc-min-hero{padding:36px 0 30px}.rsc-min-hero h2{font-size:30px}.rsc-min-fields,.rsc-track-form,.rsc-ticket-summary,.rsc-help-grid{grid-template-columns:1fr}.rsc-ticket-summary>div{border-left:0;border-bottom:1px solid var(--line)}.rsc-ticket-summary>div:last-child{border-bottom:0}.rsc-min-nav{gap:16px;overflow:auto}.rsc-service-row{gap:7px}.rsc-msg{max-width:94%}.rsc-ticket-timeline{grid-template-columns:1fr}.rsc-ticket-timeline div{text-align:right;padding:0 16px 0 0}.rsc-ticket-timeline div:before{width:7px;height:7px;right:0;left:auto;top:5px;border-radius:50%}}
.rsc-upload-wrap{margin-top:14px}
.rsc-file-preview{display:grid;grid-template-columns:76px minmax(0,1fr) auto;gap:12px;align-items:center;border:1px solid var(--line);border-radius:14px;padding:10px;background:#fff;margin-top:10px}
.rsc-file-thumb{width:76px;height:76px;border-radius:10px;background:#f4f5f6;overflow:hidden;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:800;color:var(--muted);text-transform:uppercase}
.rsc-file-thumb img{width:100%;height:100%;object-fit:cover;display:block}
.rsc-file-info{min-width:0}
.rsc-file-info strong{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:14px}
.rsc-file-info span{display:block;color:var(--muted);font-size:12px;margin-top:5px}
.rsc-file-remove{border:0;background:transparent;color:#b42318;font:inherit;font-weight:800;cursor:pointer;padding:8px}
@media(max-width:520px){.rsc-file-preview{grid-template-columns:58px minmax(0,1fr) auto}.rsc-file-thumb{width:58px;height:58px}}